Welcome to the National Forum!

Ilana Israel BioRecently a new team member joined the National Forum. Ilana Israel will be our new Admin! She is a native of Ann Arbor, MI. Ilana graduated from Elon University in NC with a Bachelor’s degree in Strategic Communications. Her interests include working with non-profit organizations, furthering her education and advocating for social justice and equality. She enjoys traveling, photography, spending time with friends, following sports and hanging out with her two pets, Willie her horse and Rio her dog. Welcome to the team, Ilana, we all look forward to working with you!


Ilana Israel

Ilana Israel BioIlana is a native of Ann Arbor, MI. She graduated from Elon University in NC with a Bachelor’s degree in Strategic Communications. Her interests include working with non-profit organizations, furthering her education, and advocating for social justice and equality. Ilana enjoys traveling, photography, spending time with friends, following sports and hanging out with her two pets, Willie her horse and Rio her dog.

A Beginner’s Guide to Planning a National Webinar

The National Forum on Higher Education for the Public Good has hosted four webinars through the uLEAD Network, each addressing a different aspect of postsecondary access and support for immigrant and undocumented students. These webinars are an important part of our outreach, education, and advocacy efforts: they allow a national audience to learn from our expert colleagues at no cost for the audience and minimal cost for us.

There are many ways to run a webinar, and the guide below should help you decide what options are right for your organization, your audience, and your budget.

Find your team

A webinar is a medium for education and communication, and the team you assemble will define what, how, and to whom you intend to communicate. Start thinking about who might fill these important roles.

  • Institutional partners: You can host a webinar on your own, but collaborating with one or more institutional partners has a number of benefits. Partners can help define the goals and subjects you will address, review content or promotional materials, identify possible presenters, and reach a wider audience. Our partners have included nonprofits (like the National Immigration Law Center), professional organizations (like the National Association of Student Financial Aid Administrators), and campus centers (like UC Berkeley’s Undocumented Student Program).
  • Internal planning team: We rely on a core planning team of 3-4 people who meet on a weekly basis and communicate frequently by email between meetings. The core team takes on the major planning responsibilities, including communicating with institutional partners and presenters, managing technical requirements, and making sure the planning process stays on schedule. This is a big time commitment, so be as clear as possible about your needs and offer other ways for your colleagues to stay involved (for example, reviewing occasional draft materials or providing support on the day of the webinar).
  • Presenters: Your presenters are the heart of the webinar, and a clear sense of your subject, goals, and intended audience will be invaluable as you identify candidates. Our webinars have featured 2-3 presenters offering experience and subject matter expertise, as well as a moderator to frame the discussion and introduce each section. The professional roles and experiences of your presenters should reflect both the subject at hand and your intended audience (for example, our most recent webinar featured one presenter from a community college and one from a university). You should also pay attention to representation of race and gender, among other considerations, as you identify and invite potential presenters.

Content and format

Of course, the most important content consideration is your subject matter. This will drive the entire planning process, from inviting presenters to creating promotional materials to making technical decisions. Your subject matter (and the subtopics to be addressed by each presenter) should guide your decisions on each of the following matters.

  • Presentation format: Our webinars last about 90 minutes, and we try to mix up the format so that our audience does not just hear an uninterrupted lecture. We may have a brief Q&A between presenters or feature a student interview. Below you’ll find the structure of our last two webinars. One of the outlines below may work for you (we used these for our last two webinars), or you may find another format that is a better fit.

Sample webinar formats

  • Audience interaction: We include a chat box that audience members can use to ask questions and discuss the topics at hand. We answer some questions directly in the chat box (for example, a request for the link to a presenter’s organization). We address more complex questions during the Q&A period. Using a chat box (as opposed to a question submission box, which many webinar platforms offer as an option) allows audience members to interact with each other in real time. Of course, this means you cannot control the information shared, but the collective expertise of your audience is a powerful resource. At our most recent webinar, participants discussed state-specific policy issues, with some even sharing email addresses to start a working group in their home region. Depending on your goals and the size of your audience, an interactive element may or may not make sense, but it has worked very well for us.
  • Q&A: We reserve a significant portion of the webinar for questions. Audience members can submit questions throughout the presentations (as mentioned above, we prefer a chat box, but there are other options). Our behind-the-scenes team sorts through and pulls out any questions that would be a good fit for a Q&A—typically those that are open-ended, more complex, or guided by professional judgment. We choose a single presenter to answer each question; group answers tend to be messier since our presenters are not sitting in the same room. We use private chat boxes to send a preview of the question to both the moderator (Here’s the next question to ask [name of presenter]: ______) and the presenter (The next question will be for you: ______).
  • Presenter slides: Our presenters prepare their own slides and send them to us approximately two weeks before the webinar. We ask for slides in simple black and white with no formatting other than images. We then apply a consistent template to all slides (which is much less time-consuming with minimally formatted slides). We usually add a slide or two for the moderator’s overview of the subject, as well as transition slides introducing each new section of the webinar and a closing slide with a link to our post-survey.

Each section of the presentations should connect to the overarching subject in a natural way—that is, audience members should understand why each topic is being discussed in the context of this webinar. However, keep in mind that your presenters have expertise and experience that you may not have considered when you started planning. Stay open to changes and adjustments throughout the planning process.

Technical considerations

As you make technical decisions, you will likely be guided by three main factors: your goals, your budget, and the technical expertise available to you. The first factor will shape how you use the available technology, while the second and third factors will provide constraints to direct you toward the appropriate technical options for your organization.

  • Platform: We currently use Adobe Connect (and have also used GoToWebinar), but plenty of other platforms are available. Keep in mind that many platforms limit the audience size, or charge more for larger audiences. Important questions include: How many audience members do you expect? What is your budget? How user-friendly are the various options, and how comfortable are you with new technology? Finally, does your organization already have a license for one platform? Thanks to the UM School of Education’s license, we have been able to use Adobe Connect for free. If you have a communications or IT office, check to see if you have similar options (in which case you will likely have formal or informal IT support, another major advantage). Your choice of platform will also be guided by the desired format for your webinar.
  • Technical requirements: Our webinars rely on live audio and a slideshow, which has worked well for us in the past. (Other webinars use live video, which you may prefer.) We ask our moderator and presenters to use a microphone headset to eliminate echo and reduce background noise. We also ask presenters to use an Ethernet cord rather than a wireless internet connection to ensure that the presentations are smooth and uninterrupted. (Depending on the platform you choose, your presenters may be able to call in, in which case they should use a landline rather than a cell phone.)
  • “Rehearsals”: A few weeks before the webinar, we schedule online meetings with each presenter and our moderator to introduce them to the webinar platform, reiterate the technical requirements, discuss the structure of the webinar, and answer any questions. About a week before, we have a “tech rehearsal” with all of our presenters and moderator during which each presenter quickly runs through their slides. This allows us to identify technical problems, and it allows presenters to see gaps or areas of overlap in the presentations. Presenters may want to revise their slides as a result.
  • Software installation: If your webinar platform requires special software, make sure to tell presenters and registrants as early as possible. Adobe Connect only requires Flash Player, but some other platforms require specialty software or registration.
  • Recording: You will reach a wider audience and extend the webinar’s lifetime if you make a recording available. People who were interested but could not attend will be able to benefit from your information, and audience members will be able to pass the word along to colleagues. Recording capabilities should be a consideration as you choose a webinar platform.


You want to reach your intended audience, and it’s important to consider accessibility so that the audience can fully benefit from your presenters’ knowledge and experience. Make sure to be clear in your promotional materials and/or registration form that these options are available.

  • Captioning: Adobe Connect offers the option of a “pod” where captions appear during the webinar, and many other platforms have a similar capability. We have used Aberdeen Broadcast Services for live captioning, and there are many other professional captioning services you can consider. This can be a significant expense, but very much worth it. Plan ahead so you can include captioning in your event budget, and allow time to work out technical questions with the captioning provider.
  • Plain text: We send promotional emails with a poster-style image in the message describing the event—it’s eye-catching and allows for visual consistency with our website and presentation template. However, we also include a plain text transcription below the image with the same description as the “poster.” This is helpful for visually impaired recipients who use a screen reader (screen reader programs translate text to speech but cannot translate an image).
  • Advance copies of presentation materials: Offer advance copies of the presentation so audience members can get large print or Braille transcriptions made. You can provide registrants with an email address to contact or you can include a question about advance copies on your registration form.

This is certainly not an exhaustive list, and you should consider additional practices such as those recommended in the Association of Research Libraries’ Web Accessibility Toolkit. You should also consult with any organizations or offices available to you that may have more information or suggestions. We continue to learn new ways we can make our own webinars more accessible.

Planning timeline

This timeline is not comprehensive, and yours may vary. However, it should give you a rough sense of the important steps along the way, as well as the pacing of the planning process.

  • 3 months ahead of time: Decide the subject of the webinar; identify the planning team; confirm the webinar proposal with institutional partners; choose a date; make a list of people who could serve as presenter or moderator.
  • 2 months: Confirm presenters and moderator; send a timeline including date to turn in slides; schedule a “tech rehearsal” for the week before the webinar; create contact list for email publicity blast; draft promotional materials, including registration form and pre- and post-surveys (we use Google Forms for all three).
  • 1 month: Open registration and send email announcement to all subscribers/contacts (we link to an anonymous pre-survey with our registration page); draft moderator script; confirm captioning service; schedule a call with your moderator and each presenter to introduce the webinar platform.
  • 1-3 weeks: Contact institutional allies who can publicize the webinar in social media or email newsletters; schedule meeting with captioning service to run through technical requirements; collect presenter slides; format presentation; send one or more reminder emails publicizing the webinar.
  • <1 week: Hold tech rehearsal; give presenters a chance to edit their slides; recruit support crew for day-of-webinar command center (see below); send login information to registrants.
  • After the webinar: Remind registrants to complete post-survey; post recording and follow-up materials (copy of presentation slides, FAQ, resource guide, etc.); send institutional partners summary including registrant data, size of audience, and pre- and post-survey data analysis.

During the webinar

On the day of the webinar, our planning team and support crew set up in a “command center,” which should be a quiet area with reliable internet access and space for several computer users (a conference room works well). Depending on your platform, format, and technical needs, your support crew may vary, but we have someone in each of the following roles.

  • Audio control: Mutes and unmutes audio so only the current presenter’s mic is live. This is not strictly necessary if all presenters have headsets, but it minimizes the risk of background noise or interference. (For simplicity’s sake we typically keep the moderator’s mic live throughout the Q&A and mute/unmute presenters as questions are addressed to them.) Should be connected by Ethernet, not wireless. Ideally someone from the core planning team.
  • Moderator contact: Talks to the moderator on a behind-the-scenes chat box. Sends notifications when they will be speaking soon (for instance, as the end of a presenter’s section is approaching). Sends questions for the moderator to ask during the Q&A section and identifies which presenter the question should be addressed to. Ideally someone from the core planning team.
  • Presenter contact(s): Talks to one or more presenters on a behind-the-scenes chat box. Sends notifications when their section is approaching and when their mic is live. Sends a warning when their time is running out. Notifies presenter(s) when the moderator is going to ask them a question during the Q&A section. Ideally someone from the core planning team.
  • Chat box monitor(s): Watches the audience chat box. Answers straightforward questions directly. Identifies possible questions for the Q&A section. Should be knowledgeable about the subject area.
  • Timekeeper: Watches the detailed webinar schedule (which lists starting and stopping times for each section). Announces when presenters are nearing the end of their time so their contact person can get in touch. Helps decide when to end Q&A.
  • Runner: Stands by in case anything is needed—a printout, another Ethernet cable, whatever it may be. Probably won’t end up doing much, but it is good practice to have someone available (and good for your peace of mind).
  • Live listener: Logs on and listens to the webinar from outside the command center to have the “audience perspective.” Alerts you if there are any issues such as audio quality. Like the runner, probably won’t end up doing much.
  • Live-tweeter: Live-tweets.

Webinar blog post 2

Good luck!

A webinar can be a great (and cost-effective) way to reach a national audience and collaborate with partners around the country or across the world. With sufficient planning, good communication, and a clear sense of purpose, this can be an important addition to the services and educational tools you already provide. Make the most of it, and good luck!

Tim’s Reflection on Holistic Support for Undocumented Students Webinar

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Months of planning came together this past Tuesday with the National Forum’s webinar on the subject of Holistic Support for Undocumented Students in a Rapidly Changing Policy Environment. The webinar was a collaboration between the National Forum and several cosponsor organizations: the National Center for Institutional Diversity, the Community College Consortium for Immigrant Education (CCCIE), and UC Berkeley’s Undocumented Student Program (USP). We were fortunate to benefit from the knowledge and experience of Teresita Wisell from CCCIE, Maureen Fitzpatrick from City Colleges of Chicago, Ruben Canedo from USP, and current Berkeley senior Jesus Mendoza.


The presentations were fantastic, but I’m not going to spend much time talking about them because soon you’ll be able to watch them for yourself on the uLEAD Network website—and if you want to learn about strategies for providing undocumented college students with the best support possible (as an individual, office, or institution), I highly recommend you do so.


Instead, I want to talk about the conversation that emerged among our listeners. When we started planning our webinars this fall, we debated whether to include a chat box our listeners could use. Would people use it? Would it distract from the presenters? Was there a better way to gather questions to ask our presenters during the Q&A?

Despite our concerns, it proved to be a perfect complement to the information provided by our presenters. The webinar drew listeners from diverse institutions across the country—the most common locations included California, Illinois, Texas, Minnesota, New York, Washington, and Michigan. Having a way to communicate with other listeners allowed for a true conversation as people answered each other’s questions, shared resources, and commented on how they’ve experienced the topics being discussed by the presenters. At many colleges, there may not be a formal support system for undocumented students, and staff at such colleges were able to compare notes with those working in different institutional environments. People could draw new ideas from work being done across the country, and they could connect with colleagues close to home—listeners from North Carolina even exchanged contact information to start a working group.

When we plan events, we pay attention to the big questions, and rightly so. But last week’s webinar was a reminder that small changes in structure can have a significant effect. Including a chat box seemed like a very minor question. We wondered if it would be superfluous or distracting; in the end, it served to supplement and reinforce our presenters’ knowledge and create a deeper experience. As we think about future events, we can look for ways to support similar connection, collaboration, and conversation.


Kamaria’s Reflections on Minority Serving Institution Symposium

IMG_3912Seeing my older sister attend Clark Atlanta University gave me an early impression of Minority Serving Institutions as higher education institutions dedicated to holistic formation for students of color. At CAU my stepsister developed as an athlete, experimented with different majors, grew as a leader, and explored other aspects of her identity, particularly gender. The strong foundation she built at CAU reverberates through her life now as a collegiate tennis coach and mentor for students. Her experiences at a Historically Black University expanded my early conceptions of what college meant, including academic, personal, and spiritual growth.

Those themes flowed through the presentations at the Minority Serving Institutions Symposium. Our opening presenters, Jeremiah Thompson and Dr. Jaime Chahin, highlighted how MSIs have a distinctive approach to the personal formation of students. Sharing his experiences attending predominantly White institutions, Mr. Thompson reminded us of the unwelcoming and racist messages Native American students still encounter. At Tribal Colleges, Native American students can engage a course of study in an environment dedicated to enriching their cultural knowledge and identity. The educational environments at MSIs, steeped in a cultural heritage and curiosity, encourage students of color to grew in their various identities. Faculty and campus administrators of color, uniquely positioned and motivated to promote student success, foster this process.

Dr. Chahin provided a fascinating case study of how intentional leadership transformed Texas Status University into a thriving Hispanic Serving Institution. Through incentives for faculty to create culturally aligned courses and promoting student voice to suggest new activities, Texas State grew into a culturally defined institution. I resonated with Dr. Chahin’s description of the mission of HIS, particularly Texas State, to facilitate and encourage students in building a solid foundation to go forth to the workforce or graduate school with a firm sense of their identity.

Transforming institutions to truly serve students of color requires leadership to motivate actors at different levels to change curriculum, mission, and the environment. Many of the research papers highlighted the challenges of creating and maintaining MSIs. Access to resources, accreditation guidelines, and changes in enrollment at MSIs complicate the ability of institutional actors to enrich and maintain the mission of serving students of color. Our closing session with Dr. JoAnn Canales demonstrated how an intentional focus on holistic development and cultural heritage promoted student growth and success. The symposium provided an opportunity to build a community of research and practice around Minority Serving Institutions. These conversations should continue to investigate the ways MSIs foster cultural wealth at the organizational level and envision strategies to enrich and support these institutions.

Greenleaf Research Scholars Application



Greenleaf Center for Servant Leadership is proud to sponsor the Greenleaf Scholars Program. The purpose of the program is to select and support promising early career scholars and professionals who wish to study the impact of servant leadership in a wide range of organizational or social contexts. The program is administered through The National Forum on Higher Education for the Public Good at the University of Michigan.

The goals of the program are (1) to inspire a new generation of critical scholarship based on the concepts of servant leadership that were articulated by Robert K. Greenleaf; (2) to support rigorous empirical studies that offer evidence of the impact of servant leadership on the health and effectiveness of organizations and communities; and (3) to build a nurturing community of academic researchers, practitioners, and students who study and teach servant leadership.


The Greenleaf Center will sponsor up to five awards each year for pre-tenured faculty, early career practitioners, and advanced graduate students who engage in research that explores servant leadership. Greenleaf Scholars will be selected by an international review committee comprised of faculty members from the following public and private universities in the United States and overseas, including:

  • University of Michigan
  • University of Detroit Mercy
  • Georgia Institute of Technology
  • VU University Amsterdam
  • Gonzaga University
  • University of Notre Dame

Each Greenleaf Scholar will receive an award of U.S. $2,500 to support outstanding research. Additionally, award recipients will receive support for the following:
•  Conference registration fees waived for attendance at the Greenleaf Center’s Annual International Conferences both while the Scholar is conducting his or her sponsored research and when the Scholar’s research is presented.
•  Inclusion of the Scholar’s manuscript in an annual National Forum edited monograph and encouragement to publish the research in peer reviewed journals.


All recipients should hold a doctorate (no more than 5 years post-degree) or be at the dissertation stage of their doctoral studies.


The deadline for the 2015 program application is Monday, March 16, 2015.   Attached is the application for the Greanleaf Scholars Program

Additional program questions may be sent to:


February 5: MSI Symposium



Historically Black colleges and universities, Hispanic-serving institutions, tribal colleges and universities, and emerging minority-serving institutions (MSIs) provide access to and support through higher education for many minoritized students nationwide. Research on MSIs, however, offers sometimes conflicting views on the prospects for sustaining MSIs’ missions of servingstudents from these populations. Join scholars of and institutional leaders from MSIs for this symposium examining current research, identifying needed areas for further investigation, and exploring potential collaborative efforts in this vital sector of higher education in the United States.

Topics for the Symposium will include institutional financial resilience, holistic models of student services support, placing minority-serving institutions in a global context, and enhancing pathways from community colleges to four-year institutions, as well as preparation for graduate education.


Please register here  

February 5, 2015

School of Education

12:00 – 1:00

 Opening Luncheon & Keynote

Tribute Room

1:10 – 2:30

Concurrent Sessions

Brownlee and Tribute

2:45 – 3:45

Panel : The Future of MSIs and Serving Students at the Margins

Whitney Room

Free Webinar on Holistic Support for Undocumented Students

If you missed the webinar, you can check it out in a couple of weeks at Thank you to all our participants, presenters, and partners!

A New Partnership in Diversity

“At the core of our work is a desire to make a difference in our society through impacting the way higher education responds to its role to serve the public good.” – Betty Overton, Director for the National Forum on Higher Education for the Public Good 

The National Forum on Higher Education for the Public Good and the National Center for Institutional Diversity—both located at the University of Michigan—have agreed to a new level of partnership to include strategic collaboration, joint sponsorship of events and programs, and the development of funding proposals to support  work shared between the two organizations. This partnership will largely focus on the areas of higher education access and success for immigrant and undocumented students, and leadership for diversity in higher education.

Since its founding in 2000, the National Forum on Higher Education for the Public Good has worked to demonstrate the ways in which higher education serves a greater public role. It has recently focused some of its work on higher education’s responds to supporting underserved and minority groups, and the institutions that serve them. Led by its Director, Professor Betty Overton, the National Forum works to encourage people to frame college education as not only an access point for a career, but as a resource for the greater good of society.

Historically, the University of Michigan has distinguished itself as a pioneer in diversity. This commitment by the University to affirm the central value and undeniable importance of institutional diversity to the mission of all colleges and universities was the seed in creating the National Center for Institutional Diversity (NCID). Since its establishment in 2006, NCID has centered its priorities on offering empirical context for diversity efforts, linking diversity to measures of meaningful participation, and acknowledging the discourse that surrounds higher education and using it as a principal means through which diversity can be understood, interpreted, and advanced.

With the 2013 appointment of NCID’s current Director, Professor John Burkhardt, the center has been successful in building partnerships across the UM campus and has  started to establish a network of scholars in other institutions who are studying diversity issues. They have begun to decentralize the diversity agenda by engaging  other schools and colleges, and promoting innovation across the university. The NCID strategic plan emphasizes  leadership development, national partnerships, and communications, and acts as a mechanism used to reassert the importance of diversity in the mission of higher education. As such, the recent partnership with the National Forum is an essential stride in the journey to further the diversity narrative.

One of the first steps taken in advancing the shared work will be the expansion of the uLEAD network, a web based utility that provides up-to-date information about issues affecting undocumented students in higher education. The uLEAD network was established in 2012 through a grant from the Ford Foundation. In addition to the expansion of uLead, the National Forum and NCID staff will collaborate  in supporting several leadership for diversity efforts, including programs with the American Council on Education, the American Association of Hispanics in Higher Education, and the Kellogg Fellows Leadership Alliance.

This partnership will advance the realization of goals long held by each of the two groups. The National Forum will  be providing support and technical assistance to NCID’s work in leadership development,  contributing research from its evaluation of related programming in minority serving institutions and building on institutional case studies.  Together, the National Forum and NCID will work to support a communication effort geared toward higher education leaders who are pursuing commitments to diversity and inclusion.

Role of Higher Education in Detroit’s Revitalization

IMG_20130709_194637Detroit and its allies continue to strive for methods to remedy or at the very least mitigate the struggles that the city continues to face. In light of the city’s recent file for bankruptcy and its not-so-recent postindustrial hardships, community members turn to Higher Education as one of the ingredients for a better future for Detroit. Read more about this in The Chronicle of Higher Education‘s article, “Detroit, Bankrupt, Looks to Colleges as Partners in Recovery.” So, what do you think? What is the role of education in developing community or revitalizing Detroit?

Because The National Forum agrees that Higher Education certainly has a role in the restoration of Detroit, it has engaged initiatives such as the Building Our Leadership in Detroit (B.O.L.D.) project which provides consultation and research support for Marygrove College. This project ultimately aims to develop and support future leaders of the city who have potential for pushing social change. In addition, the Forum’s involvement in this feat  includes work with over 25 Local College Access Networks in the state meant to increase the number of students entering and graduating college.